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"Every workplace has its share of conflict, and one of training’s universal goals is to help organizations resolve it in a way that brings benefit to everyone involved. This timely activity book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations.
The sales management classic―updated for today’s competitive business environmentAdvanced digital technologies, the breakdown of traditional business barriers, and increased customer empowerment have transformed the sales profession. The future now belongs to salespeople who deeply understand, embrace, and take advantage of these unprecedented changes to enhance their relationships with their customers.What does this mean for you? You absolutely need these people on your team to succeed. And this fully updated edition of How to Hire and Develop Your Next Top Performer will show you how to find them, attract them, and retain them.
When it was first published in 1995, Mel Silberman′s 101 Ways to Make Training Active became an instant bestseller. Now this revised and updated second edition offers the same dynamic approach and several completely new case examples. The examples support each exercise and highlight real–time uses of the highly successful Active Training method.
Raymond Noe’s Employee Training and Development sets the standard in this course area. First introduced in 1998, ETD became the market-defining text within 6 months of publication. Its popularity is due to its lively writing style and relevant examples of the most up-to-date developments in training, research and practice, including the strategic role of training and the use of new technologies in training. Employee Training and Development strikes a balance between research and real company practices.
Getting an MBA is an expensive choice-one almost impossible to justify regardless of the state of the economy. Even the elite schools like Harvard and Wharton offer outdated, assembly-line programs that teach you more about PowerPoint presentations and unnecessary financial models than what it takes to run a real business. You can get better results (and save hundreds of thousands of dollars) by skipping business school altogether. Josh Kaufman founded PersonalMBA.com as an alternative to the business school boondoggle.
The authors draw on their decades of collective expertise to offer time-tested advice for putting their training effectiveness model into practice. This new, concise, hands-on guide is designed as a companion volume to Donald Kirkpatricks bestselling "Evaluating Training Programs."
An uncomplicated, systematic approach to on-the-job training, whether you’re a manager, line or staff supervisor, employee, or human resource or training professional. Takes you step-by-step through everything you need to know to conduct a successful training session–right on the job. Learn how to prepare for the session; put yourself and the trainee at ease; present the subject; have the trainee practice the skills; evaluate the performance; and review the trainee’s performance. This book also shows how to adapt training to fit your situation; suggests hands-on-training tools and opportunities; provides instructor guides; and shows how to make it all work.
Since its creation in 1959, Donald Kirkpatrick’s four-level model for evaluating training programs – reaction, learning, behavior, and results – has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. However, trainers today are feeling increased pressure to prove whether instruction is worth its cost. And calculating and presenting results (Step 4) becomes tricky when, despite training, workers aren’t fulfilling Step 3: applying what they’ve learned to their behavior.
Since its creation in 1959, Donald Kirkpatrick’s four-level model for evaluating training programs has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. This new edition includes revisions and updates of the existing material, plus new case studies that show the four-level model in action.
The fun and effective way to BOOST ENGAGEMENT and PRODUCTIVITYTeams that enjoy working together operate on a whole different energy level than teams that don’t. They break down silos. They build stronger relationships. They retain what they have learned. And THEY DRIVE RESULTS.The Big Book of Team Coaching Games provides the structure and games you need to build and manage powerful teams. Packed with dozens of physical and verbal activities, it leads you step-by-step through the process of teaching team members how to identify their values, leverage their strengths, and reach their goals–and have fun while they’re doing it!Nothing can stop the momentum of a team that wants to get things done.
"The Facilitator’s Fieldbook" has long been the go-to resource for novice and experienced facilitators alike. The book gives managers, trainers, and group leaders in any industry the step-by-step procedures, checklists, guidelines, samples, and templates they need to make any group work like a well-oiled machine. Comprehensive and practical, "The Facilitator’s Fieldbook" covers all the key areas including establishing ground rules; planning meetings and agendas; brain storming; resolving conflict; making decisions; and helping groups optimize their time.
Innovation Step-By-Step presents a simple system with big results. Through seven easy steps (and accompanying activities), you will learn how to pick the most effective course of action, communicate your ideas, and tackle even the biggest challenges that face you. Innovation Step-By-Step is based on proven research and practical experience, guided by Darin J. Eich, Ph.D. This book was built after designing, launching, and facilitating hundreds of innovation programs, projects, and workshops. Darin has dedicated over a decade to help individuals, groups, and organizations with a variety of challenges.
This is a book for everyone who wants to conquer the fear holding them back from the life they’ve only dared to imagine. This is NOT a book for people who just want another feel good set of catch phrases or trite slogans. Because, inside this book you’ll discover key insights and actionable strategies for creating a Fearless Mindset. Strategies and insights revealed include: • Understanding and Harnessing the "2/4 Fear Factor" • 4 Steps for smashing through goals in any area of life • The little-known "Code" that scientifically alters your DNA to overcome fear • What a Super Bowl Champion taught me about failure after success • 5 action steps for taking back control of your day • And much, much more
Organizations thrive when employees feel valued, the environment is energized, and high productivity and innovation are the norm. This requires a new kind of leader who fosters a culture of connection within the organization. Michael Lee Stallard’s Connection Culture provides a fresh way of thinking about leadership and offers recommendations for how to tap into the power of human connection.If you want to begin fostering a connection culture in your organization, this book is your game-changing opportunity.
Discover the strategies, tools, and technologies necessary for developing successful mobile learning programs In the modern, rapidly-expanding mobile learning environment, only clear guidelines and state-of-the-art technologies will stand up to the challenges that lie ahead. With a smart focus that combines a proven process with all-important strategies and practical applications, Mastering Mobile Learning stands as the most modern, comprehensive resource on the subject. It also features unique technical content previously unavailable among the literature of the mobile learning field.
Make workplace conflict resolution a game that EVERYBODY wins!Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities).Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization’s bottom line.L
An accessible introduction to the essential quantitative methods for making valuable business decisionsQuantitative methods-research techniques used to analyze quantitative data-enable professionals to organize and understand numbers and, in turn, to make good decisions. Quantitative Methods: An Introduction for Business Management presents the application of quantitative mathematical modeling to decision making in a business management context and emphasizes not only the role of data in drawing conclusions, but also the pitfalls of undiscerning reliance of software packages that implement standard statistical procedures.
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