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Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT service management. Building on their collective, extensive service management experience, the authors of this book walk you through essential concepts including the service lifecycle, processes, functions and roles and illustrate these with real-life examples.
This major new textbook on business history brings together the expertise of two internationally renowned authors to provide a thorough overview of the developments in business – from just before the industrial revolution right up to the present day.Business History is global in scope and looks at the major players – Europe, the US and Japan – as well as emerging economies, such as China and India. Focusing mainly on ‘big business‘, Amatori and Colli critically analyze ‘the firm‘ and its interaction with the evolution of economic, technological and political systems at the micro and macro levels.T
The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITIL®. The guide utilises the experience of three established independent service management consultants and experienced lecturers.
Critical Infrastructure (CI) is fundamental to the functioning of a modern economy, and consequently, maintaining CI security is paramount. However, despite all the security technology available for threats and risks to CI, this crucial area often generates more fear than rational discussion. Apprehension unfortunately prompts many involved in CI policy to default to old-fashioned intuition rather than depend on modern concrete risk assessment as the basis for vital security decisions.Going beyond definitions, Critical Infrastructure: Understanding Its Component Parts, Vulnerabilities, Operating Risks, and Interdependencies looks at the iron triangle within CI: power, telecom, and finance.
From the bestselling coauthor of The Money and the Power (which the Los Angeles Times called “one of the most important nonfiction books published in a half century”)—the inside story of the Bechtel family and the empire they’ve controlled since the construction of the Hoover Dam.The tale of the Bechtel family dynasty is a classic American business story. It begins with Warren A. “Dad” Bechtel, who led a consortium that constructed the Hoover Dam. From that auspicious start, the family and its eponymous company would go on to “build the world,” from the construction of airports in Hong Kong and Doha, to pipelines and tunnels in Alaska and Europe, to mining and energy operations around the globe.T
By implementing good practice in service offerings and agreements, IT departments can achieve high levels of customer satisfaction. This book is aimed at Intermediate Certificate candidates and people within organisations of any size who are tasked with service portfolio management, business relationship management, service catalogue management, service level management, demand management, supplier management and financial management. An intermediate level guide, it provides clarification and expansion of the core ITIL® texts.
In 2000, photographic film products made up 60% of Fujifilm’s sales and up to 70% of its profit. Within ten years, digital cameras had destroyed that business. In 2012, Kodak filed for bankruptcy. Yet Fujifilm has boasted record profits and continues strong. What happened? What did Fujifilm do? What do businesses today need from their leaders? What kinds of employees can help businesses thrive in the future? Here, the CEO who brought Fujifilm back from the brink explains how he engineered transformative organizational innovation and product diversification, with observations on his management philosophy.S
Huawei was founded in 1987 by ex-military officer Ren Zhengfei and formed as a private company owned by its employees. Its core missions are building telecommunications networks, providing operational and consulting services and equipment to enterprises inside and outside of China, and manufacturing communications devices for the consumer market.
The book by Tian Tao and Wu Chunbo is an extraordinary research effort, to analyze and describe a very complex reality and a very special entrepreneur.
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