Showing 25–48 of 91 results
70 exercises to add energy and fun to training and learning Compendium of Icebreakers Volume III Beginnings and Endings Michèle Barca & Kate Cobb How you begin and end a training course is vital and shouldnt be left to chance. This manual introduces easy-to-use openings and closings that can increase the cohesiveness of your group, create a relaxed atmosphere and enhance the learning experiencewhether you are new to this type of exercise or not. The book contains 70 icebreakers, energizers and other exercises the authors have tested on the training front linesincluding 40beginnings and 30 endings.
Jim Treliving is a police officer turned pizza king. An affable prairie boy, he took the leap from the RCMP and started to build a global empire. In his first book, Jim shows why today, he’s not only surviving, he’s thriving in a volatile 20th-century global market. For Treliving, success involves hard work and taking a measured, principled approach to making decisions, because successful people make decisions and act. Unsuccessful people freeze in the face of choice.Decisions is for budding entrepreneurs and fans of the CBC’s Dragons’ Den, for those who want the story behind the scenes.
Unfortunately, we’ve all been there. You and your team are facing a problem. Yet rather than working with you to come up with a solution, your manager swoops in squawking like a seagull, dumps orders riddled with formulaic advice, then takes off, leaving everyone else to clean up the mess. Or-let’s be honest-there’s been a time (or two) when all of us have been guilty of this very behavior.The truth is, seagull managers live in every workplace-but it doesn’t have to be that way. In Squawk! Travis Bradberry, Ph.D
Employees respond to organizational change with worry, fear, and sometimes even panic. Your job is to keep them motivated and focused―so you must choose your words carefully during times of upheaval.Perfect Phrases for Communicating Change has hundreds of ready-to-use phrases for ensuring your employees make the transition with clarity, commitment, and skill. Learn the most effective language for:Articulating new company initiativesResponding to questions with confidenceEasing employees’ fearsClarifying roles and responsibilitiesAddressing resistance and performance problems
You’ve heard it a million times: "The customer is always right." But let’s face it–sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations–and includes simple, effective techniques that can help you meet even the most demanding customer needs.
Getting an MBA is an expensive choice-one almost impossible to justify regardless of the state of the economy. Even the elite schools like Harvard and Wharton offer outdated, assembly-line programs that teach you more about PowerPoint presentations and unnecessary financial models than what it takes to run a real business. You can get better results (and save hundreds of thousands of dollars) by skipping business school altogether. Josh Kaufman founded PersonalMBA.com as an alternative to the business school boondoggle.
In every organization, there are hundreds of changes that could be made to increase efficiencies, gain market share, or improve profitability. But focus on the wrong change – no matter how expertly it is executed – can be organizational suicide: missed opportunities, lost momentum, damaged credibility, and squandered resources.
An uncomplicated, systematic approach to on-the-job training, whether you’re a manager, line or staff supervisor, employee, or human resource or training professional. Takes you step-by-step through everything you need to know to conduct a successful training session–right on the job. Learn how to prepare for the session; put yourself and the trainee at ease; present the subject; have the trainee practice the skills; evaluate the performance; and review the trainee’s performance. This book also shows how to adapt training to fit your situation; suggests hands-on-training tools and opportunities; provides instructor guides; and shows how to make it all work.
Modern life is filled with frustrations – too much work, too many interruptions, not enough personal time, and an increasing sense of losing control and meaning. "Aligned Thinking offers a simple, sensible remedy. The key lies in three questions: "How do I get the most from the only thing I control – my actions now?"; "With the many options I have, how do I stay focused on what I really want?"; and "What do I really want from life and work?" Written in the style of a simple fable, the book invites readers to join Ray and Carol Walters as they learn to apply the techniques of "Aligned Thinking to their own lives.
In order to succeed in the new business environment, workers must learn how to influence people over whom they have no direct control. In this book, an experienced organizational consultant shows readers how to build alliances and persuade peers, not just boss them around. He uses case studies and anecdotes from his own practice to illustrate specific tactics that can be used in any work situation.
Since its creation in 1959, Donald Kirkpatrick’s four-level model for evaluating training programs – reaction, learning, behavior, and results – has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. However, trainers today are feeling increased pressure to prove whether instruction is worth its cost. And calculating and presenting results (Step 4) becomes tricky when, despite training, workers aren’t fulfilling Step 3: applying what they’ve learned to their behavior.
For far too long, emotions have been ignored in favor of rationality and efficiency. Breakthroughs in brain science have revealed that people are primarily emotional decision-makers. Many companies have not yet accepted that fact, ignoring emotion in favor of rationality and efficiency. Even fewer have acted on it.Emotionomics looks at emotions in terms of business opportunities, both in the marketplace and in the workplace. In today’s highly competitive marketplace where many products look alike, a product’s emotional benefit can make the difference.
These days, it’s not just corporate marketing directors tasked with giving computer-based presentations-anyone forced to stand in front of a crowd and talk for more than three minutes had better know how to put together a slide presentation. You’re not a professional designer, but you want your slides to look professional. What do you do?Enter Robin Williams, the beloved, best-selling non-designer’s designer (with over 850,000 copies of The Non-Designer’s Design Book in print!) who has taught an entire generation the basics of design and typography.
Organizations today are lean, agile, and focused, which means that partnerships are more crucial than ever to success. From outsourcing to strategic alliances, businesses depend on partners to help them meet marketplace challenges and achieve financial goals. But what does a good partnership depend on? There are many books that explain the organizational dynamics. But until now, no book has focused on the single most important component: the human factor.
Introducing Body Language will help to improve your nonverbal intelligence and your ability to communicate with others. Learn the simple nonverbal signals that instantly establish trust; how to decode sentiments and behaviors; and, using practical exercises, understand how your body language can influence what your boss, family, friends, and strangers think of you.
PICTURE THIS: A BOLD NEW BUSINESS STRATEGY DRAWN FROM TODAY’S HOTTEST VISUAL TRENDSScientific studies have shown that looking at pictures, drawings, and other graphics engage both sides of the brain–opening the "mind’s eye" and business systems to new possibilities we might not otherwise see. Frustrated by lackluster approaches to strategy, companies are combining illustrations and color with business strategy with phenomenal success.If you want to go beyond drawing on the back of a napkin, this book shows you how.P
"The Facilitator’s Fieldbook" has long been the go-to resource for novice and experienced facilitators alike. The book gives managers, trainers, and group leaders in any industry the step-by-step procedures, checklists, guidelines, samples, and templates they need to make any group work like a well-oiled machine. Comprehensive and practical, "The Facilitator’s Fieldbook" covers all the key areas including establishing ground rules; planning meetings and agendas; brain storming; resolving conflict; making decisions; and helping groups optimize their time.
Inc. magazine calls it one of “the best, clearest guides to the numbers” on the market. Readers agree, saying it’s exactly “what I need to know” and calling it a “must-read” for decision makers without expertise in finance.Since its release in 2006, Financial Intelligence has become a favorite among managers who need a guided tour through the numbers—helping them to understand not only what the numbers really mean, but also why they matter.This new, completely updated edition brings the numbers up to date and continues to teach the basics of finance to managers who need to use financial data to drive their business.
An illustrated business fable that gives you the faith, courage and confidence to win in today’s tough economic climateFear and uncertainty are staples of daily life in today’s struggling economy. As bad as things can be, economic downturns also lead to new opportunities. It’s easy to worry, give up and let fear paralyze you. However, you have more control than you think you do and how you handle adversity is your choice-and the only choice that matters. In fact, study history and you’ll find that a lot of people and organizations made a name for themselves and grew their businesses during recessions and downturns.
Why do you connect easily with some people and not with others? More than two million people use social styles and versatility skills to read and adapt to the natural behavior of others. Simple to learn and apply, social styles skills immediately improve communication and relationships at work and at home. Use them and you’ll accomplish more with everyone. The secret is very simple: treat people the way they want to be treated. Learn your own social style, how to read others’ styles, discover how to handle conflict with social styles in mind, and begin using versatility to ensure productive, long-term relationships.
The Definitive Guide to Professional BehaviorWhether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time–it’s all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in any business situation–all delivered in a quick, no-nonsense format."If you are looking for practical guidelines on how to conduct yourself in a business situation, what behaviors you need to use to get ahead, and how to be sure that you do not offend others, read this book!" – MADELINE BELL, President and COO, The Children’s Hospital of Philadelphia"Pachter has once again done an excellent job at highlighting some key tools to succeed in leadership and how to conduct yourself in the workplace.&
For anyone who’s breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette. Includes: "Blunder Busters" – proven strategies to help you tackle anything from office dating to business lunches "Sir, your fly is unzipped!" – the art of verbal diplomacy Contemporary guidelines for goof-proof e-mail The top ten career killers and how to beat them Global gaffes: easy ways to avoid overseas embarrassment Grace under fire-surviving dining disasters, party faux-pas and everything in-between
This innovative study of Japanese business discourse adopts Bakhtin’s notion of speech genres as an heuristic in order to analyze groups of spoken texts which display similar constellations of compositional, thematic, and stylistic features. Drawing upon a corpus of over 540 naturally-occurring telephone conversations collected in the Kanto and Kansai areas of Japan, Lindsay Amthor Yotsukura demonstrates how Japanese business professionals present, negotiate and clarify their identities and intentions and enlist and offer assistance with respect to a variety of transactions such as toiawase inquiries, merchandise orders, shipping confirmations, and reports of delivery problems.
How Stella Saved the Farm is a simple parable about making innovation happen. Written by the authors of the New York Times bestselling Reverse Innovation: Create Far From Home, Win Everywhere, the story resonates in organizations of all types–public sector, private sector, and social sector, from mammoth corporations to small organizations employing just a few dozen people.The parable is about a farm in trouble. Bankruptcy, or the grim prospect of being acquired by a hostile competitor, threaten.
Showing 25–48 of 91 results